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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Mediate in and settle grievances and disputes
   • Problem solving issue resolution procedures are conducted in accordance with relevant policy and procedures
   • Grievances and disputes are managed in a timely and respectful manner
   • Grievances and disputes are managed to optimise the likelihood of a favourable outcome for all parties
   • Individual’s rights and obligations are respected and communicated in a clear and concise manner
   • Interviews and meetings are conducted in a participative and consultative manner
   • Outcomes of proceedings are recorded, stored and made available to authorised personnel in accordance with organisational policy and procedures
2. Motivate team towards achieving quality output
   • Team members needs and wants are recognised and where possible incorporated into work assignments consistent with their level of responsibility
   • The team’s achievements are promoted and rewarded in a way that openly acknowledges the importance of team members’ contributions
3. Control allocation of tasks to teams and individuals
   • Tasks are allocated to teams and individuals to take into account the needs of the organisation’s operational requirements, individual/team goals, development needs, and individual strengths, qualifications and authorisations
   • Prompt corrective action is taken in response to actual or potential significant deviations from plans
4. Evaluate and report individual performance
   • Performance expectations based on an individual’s situation and work requirements are identified and agreed
   • Individual performance is reviewed on an ongoing basis against performance expectation
   • Feedback is provided in a constructive manner
   • Reporting on individual performance is in accordance with the organisation’s policies and procedures
   • Performance issues that cannot be rectified or addressed are referred to appropriate personnel according to the organisation’s policies and procedures
5. Coordinate individual training
   • Individual training requirements are identified to meet the needs of the individual and the organisation
   • Individual training is delivered
   • Opportunities for individuals to develop and apply competencies on the job are facilitated

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Relevant policy and procedures are found in:	Organisational policy manuals Maintenance organisation manual Maintenance management plan Procedures manuals Work instructions Government legislation Defence regulations and instructions Standing instructions Grievance procedures Civil Aviation Safety Regulations (CASRs), Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material Maintenance organisation expositions Continuing airworthiness management organisation expositions
Grievances and disputes include:	Progress towards qualifications Employment area Sexual harassment Equity and diversity Employment conditions Interpersonal differences
Qualifications and authorisations include:	Training Package qualifications issued under the Australian Qualifications Framework (AQF) Certificates issued by Registered Training Organisations (RTOs) for completion of non-accredited training courses Certificates issued on completion of equipment-related training courses Maintenance engineer licences and extensions thereto Aviation maintenance specialist certificates Authorisations as a CASA representative made under the provision of CARs or CASRs Task authorisations made in accordance with maintenance organisation expositions or continuing airworthiness management organisation expositions Task authorisations made in accordance with relevant Defence regulations and instructions Task authorisations made in accordance with a maintenance management plan

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Performance Evidence

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment on at least one occasion, and must include:

negotiation and dispute resolution

performance appraisal

interpersonal communication

interviewing

planning

application of requirements regarding matching of allocated jobs with qualification and task authorisations.

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Knowledge Evidence

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

relevant government legislation

Civil Aviation Regulations (CARs) and Advisory Circulars (ACs)

Civil Aviation Safety Regulations (CASRs), Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material

maintenance organisation expositions

continuing airworthiness management organisation expositions

relevant Defence Regulations and instructions

maintenance organisation manuals

work health and safety (WHS) legislation

organisational safety manuals

organisational policy and procedures manuals

organisational performance appraisal reporting requirements

personnel development principles and practices

equity and diversity

fraud and ethics.

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